Very friendly, fast service. Was greeted promptly by Steve who was professional and knowledgeable about the service. Service was as expected and on time. I was called and informed of the progress during the service.
Curb smashed the rim on my car. Ordered part on Monday, they installed the new wheel/aligned the car on Wednesday. It was a good service experience being from out of town. Better than my Subaru store at home.
Yes, our view of our experience is: Quick, friendly, efficient and courteous!! Destiny Say made our Day👍. The waiting area music wasn’t our style.
The folks at Subaru Fort Walton Beach were great. They were super friendly and personable; I never felt like I was being pressured to buy a car. I really appreciate their time and effort to do things well!
Hassle free and pleasant process. Sales rep Patrick Hensley was a real professional and very polite and courteous. We appreciate Patrick fir not pressuring us on the purchase.
I've been taking my Subaru in to the dealership for all my maintenance . They have taken very good care of me. I appreciate all the help Tyler gave me when I did finally have an issue. So thanks to everyone there. You will have a returning customer for years yet.
Fantastic first visit with my new Outback. Prompt service. Upon arrival, Charlie Morse introduced me to all amenities available in beautiful new waiting area. Expected a 2 hour wait. Ready in 90 minutes. Charlie told me all services provided and status of car. What a thoughtful courteous person! In love with my Fort Walton Beach Subaru ! Thank you
Destiny who handled my appointment from start to finish made the process very easy for me. My needs for my Outback were taken care of quickly and without any added pressure to do any further work then what was necessary. I appreciate this level of service very much.
Great service! Called before adding cabin filter (recommended by sevice tech) and car was ready quickly. Really like the new facility. Thanks for the service reminder also.
StepOne has been providing us top notch service consistently and reliably and today while servicing our Subaru Ascent they were able to close out the lease on that vehicle and start a lease on a new leased Subaru with delivery at our home the same day.
Beautiful new dealership fast courteous service as usual. There were lots of stock of new cars We enjoyed looking at the cars in the show room but expected more to be there.
Knowledgeable, friendly staff. Not pushy, willing to work to get you out the door at a reasonable price/payment plan. Zack B sold his first car today and did great! Above average.
I've been there twice, today being the second, I was processed quickly but when I arrived home noticed that the oil sticker on the windshield had a 5/02/21 but the mileage was the the same as the last sticker. everyone in the office area was very cordial and treated us with respect.
Fair service price, genuine SUBARU parts, courtesy car provided of same vehicle type, at no charge. Pleasant and informative tech advisor. Overall highly recommend the service team at this establishment. Hassle free experience. Thank you very much.
Chris Woods is AWESOME, he saved me $1000s of dollars with discounts, found additional rebates and by beating my own banks interest rate by nearly 2.5%, he had mentioned this but I was hesitant to have him pull my credit because I had a bad experience with another dealer that sent my credit to 8 banks without letting me know, I shopped 3 other VW dealers and his price was the best, I got pre approved from my bank at less than 5% long term financing and he sent it to one bank and beat that by a lot, we didn’t have to ...
Excellent. Professional. Timely. Affordable. Will return for all service. x x x x x x x x x x x x x x x x
Very pleasurable purchase. Casey Holt helped us find the best car and helped negotiate the best deal. We will do business here again in the future.
I was satisfied with the service. The staff was polite and professional. Sales let me know to call if I ever needed anything with the vehicle.
I love my service department! They have taken excellent care of my car, as well as of me, for nearly 6 years. It's difficult to find a trustworthy, dependable service shop, but I think I've hit a goldmine with this one. (With 6 years worth of biannual appointments I have plenty of experience with them.) They are always accommodating, squeezing me in late in the day, because I'm an hour away and work, and they have even stayed late, so I could pick up my car. They have provided me with loaners so I didn't have to wait/...
I appreciate the update on the status of my car inspections. While I do not drive far everyday, there are cross country trips that we enjoy several times a year. Knowing my car is in the best condition to handle some not so smooth biwaysgives is a great sense of satisfaction.
Caleb made the experience of car shopping super easy and enjoyable . We just picked the car and he did the rest! Very smooth process. Thank you
Meets my expectations! Friendly staff and very clean area. Location is easy to find and more wide open space in the waiting are. Service is great!
This was my first visit to the dealership, and I was pleasantly surprised in almost every way. Everyone was very courteous and the dealership is very nice ~ clean, open and bright. They also promptly took my car at the scheduled time, performed the servicing and tire rotation, and had everything completed very quickly. I was very impressed, and the only reason I am not giving a rating of 5 stars is because there was a large, motorized piece of equipment partially in the hallway where the restrooms are located, and I had to try to bend down and walk under a ...
Kia owner and Subaru is working with Kia to get vehicles serviced. Everyone was exceptionally kind and helpful. The service manager and cashier both checked on me while I was waiting for my vehicle. I can’t say how comfortable and welcome I felt. The young lady that checked my vehicle in was extremely helpful and kind. Thank you!
I took my impreza in for recall work. My appointment wasn’t until 10:15, yet they took me in around 9am and started the work right away. I was also given a loaner vehicle to use while i waited because i was from out of town. Very impressed with that and overall helpfulness!
Beautiful dealership. Better location as they recently moved. Easy to get Appt. Excellent staff. Excellent service. Very fair people. Short wait for service. Would come back.
They worked to get us to our price and worked with us to find what we wanted. They worked with financing and were flexible with it
Wonderful, friendly, and professional Service experience. The Service advisor, Tyler was very pleasant, knowledgeable, and very professional. I visited from a different Subaru dealership but I would highly recommend this Ft. Walton Subaru service location.
Mercedes and Caleb were so great today as we purchased our Ascent. Definitely recommend. They made the buying experience easy and fun. So happy Mercedes saw us on the lot.
My scheduled appointment tasks were accomplished promptly & much quicker than anticipated. Personell is very courteous, informative & helpful reviewing procedures & providing requested 2nd copy of invoice for insurance company. Highly recommend.
The new shop is so beautiful and everyone wa so friendly. I was greeted when I drove up. The service took my car and directed me to a nice waiting area. It was a pleasant experience.
Our salesperson was knowledgeable, kind and patient. I would recommend anyone who is considering car purchase to go there. I give this dealership 5 stars
Absolutely the best service I’ve ever had. Thanks for the outstanding response and attention. Will definitely recommend you to others that they check out your place first
Great people helped me with my great new car, what more can one say? The people who worked with me were nice, helpful and this was in spite of being busy with a lot of us! I’m thankful.
Encountered an unexpected issue with my 2014 Subaru Forester. I had several dash warning lights illuminate suddenly. Took the car into Ft Walton Subaru and had the problem quickly identified. I found the customer service rep to be extremely helpful, the car was quickly repaired, and I was able to request some extended warranty coverage. Completely delighted with the service!
This Subaru dealership is the best in the area, much friendlier and more helpful than the Pensacola store. They stayed super late to help me buy my new car!
Caleb Jenkins is a great no-pressure salesman. He knows the vehicle and is very helpful in understanding all the features! We appreciate his time.
Excellent service and support provided by service department. Jason and Kathy was excellent help. Maintenance included rotate and balance and oil change. Was completed timely
Very friendly and courteous no haggling and going back-and-forth with the price and Josh did a good job very sweet I was pleased with the sale
Needed new car. Family, friends and co-workers have Subaru's for years. I went in to test drive the forester and the cross trek. Mr. Mark de LaVega was very helpful, and knowledgeable. Wasn't planning to buy one that day, but I did buy the Forester.
I was very happy with the service provided me during the purchase of my 2020 Subaru Crosstrek. Mark deLa Vega led me through the process in a friendly, non-pushy manner, patiently answering all my questions. The entire team was very helpful, including the lady who appraised my trade-in (sorry, I don’t remember her name), and Rick Sako, who helped me through financing. All in all, it was a very good experience and I would not hesitate to recommend this dealership and its personnel to anyone looking for a vehicle, new or used.
I honestly don't know what everyone else who reviewed this place is talking about. I posted my review on Google but decided to post on Cars.com as well. On Google reviews this place has a 4.4 rating, and trust me they deserve higher than that. The only thing you shouldn't trust is the negative reviews listed here. They have an amazing and friendly staff. I worked with Caleb Jenkins, he was very upfront about the pricing and what was going on. The whole time I was there I not once felt like I was being lied to or ...
I bought this car because I heard is good & dependable. Someone suggested this SUV to me that it be a good for me! Also, Subarus cars has a good ratings.
This is my second car purchase from Mark, I consider him my go to person when buying a car. He is the best and knowledgeable!
I took my car in for two recalls. They were polite and quick. They answered my questions and called me when they were done. They were very nice.
I read the other reviews, but it may be that positive transactions don't always get posted online in the feedback. I decided to let everyone know that I had a great experience. From my salesperson Chris all the way to the manager, it was a positive and professional transaction. Larry the detail guy also went above and beyond in spot cleaning the inside at the last minute to ensure it was clean. I was also allowed to pop a balloon and get a prize for purchasing a car based on a great marketing campaign they were doing in the ...
It would be nice if this dealership offered complmentary oil changes as well as tire balancing. Your Service Tech that handled our last visit is a "Gem" of a person and deserves a raise.
The service department was outstanding ! My Outback had a bad battery. I had my car towed for service. My battery was replaced under warranty .I am 77 years old and the service department was very friendly and accommodating and agreed to drive my car was brought back to me.
Very courteous and knowledgeable. Casey was attentive to my questions and concerns. He clarified the features of different models and was extremely helpful. I didn't feel any pressure.
Excellent experience. Our sales associate, Caleb Jenkins was totally professional. Caleb was very knowledgeable, courteous, and patient during our decision making. The rest of the team was friendly and made the buying experience pleasant. We would definitely refer friends/family to this dealership and to Caleb Jenkins.
They accomplished my 30,000 miles service quickly and efficiently. I wish it was a bit less expensive. They sent me coupons by e-mail but they all expired before my appointment. The people were friendly and the service was quicker than I thought it would be. They didn't charge for the battery inspection.
Awesome service without an appointment. The staff was very attentive and concerned with our problem. They made an exception to get us in right away.
I was in an accident and my Subaru as totaled, it saved my life , so I wanted another. Everyone at the dealership was excellent. I got my new car in just a few hours.
The mechanic diagnosed my problem very quickly. I knew the amount of work involved to fix it; and I could not do that work. He did the work efficiently and I got my car back quickly.
The people assisting us were great to work with. They were direct and to the point. The paperwork took little time to complete. We were in and out of there at a reasonable time. They were able to work with us as far as price and answered our questions.
Tony Santos was terrific in explaining the many features of my new purchased Sabura Forester. He took a great deal of time to show me each of the controls, etc. On our test drive together, he continued to explain the features while driving, including the cruise control feature. He mentioned that if I had questions or needed additional guidance he was always available to help me?
Friendly and knowledgeable staff with outstanding customer service. They will work with you to get you in a new/used vehicle. My family is loving our new Subaru Ascent.
Jeff, our salesman, was most helpful, knowledgable and friendly. Our buying experience was easy and painless. We enjoyed the treatment we received and were provided with all the information we needed to start enjoying our new vehicle right away.
We are very pleased with Fort Walton Beach Subaru. They gave us a good deal on our trade in making the whole experience enjoyable! We highly recommend Fort Walton Beach Subaru for anyone looking for a new Subaru.
I had a great buying experience last year with Jeff West when I bought my wife’s 2018 Passat R-line; I returned to see Jeff a year later to buy my 2019 Jetta R-line. Jeff is a great guy, honest and friendly, making the whole buying experience enjoyable and painless. My son also bought a vehicle from Jeff this year and couldn’t be happier. The entire staff is great, not pushy, and promote a warm and friendly atmosphere. I highly recommend them to anyone looking for a new or used vehicle.
Everyone I dealt with was very professional and helpful from the lady who signed me to the “customer rep”. The salesman, Tony, was friendly as usual and pleasant. I totally felt like a customer appreciated. Thanks to your able staff.
The service department is very good Especially Mattn Purchased a number of vehicles two of them from Tony Santos the best sales person I ever dealt with. He is friendly gentleman and a fine person to talk with
I am thoroughly pleased with the excellent service for my Subaru. It is easy to schedule, service is completed promptly and I have never had a problem following the completed work. People are super friendly and nice. I always use their shuttle service to go get a bite to eat and they have even stopped along the way to let me complete an errand at the post office or the hardware store. I can't praise them enough. Plus, they offered me the best deal when I purchased the car.
Car failed to start while visiting Grayton Beach from Pennsylvania. After finally getting it started we phoned and then drove to nearest Subaru dealer. Jeff from service was incredibly helpful. He was able to look at the car when we arrived, have a diagnostic run to make sure the issue was properly diagnosed and had the battery quickly replaced.
Service department was able to work me in to replace a defective O2 sensor and clear a check engine light and restore Subaru’s Eye Sight, and Cruise Control. Allowing a fully operational auto in time for a family trip.
Mark and everyone was very pleasant and helpful. He kept me posted on the progress of my order and answered any questions I had. I would recommend them to anyone.
Felt sales person was concerned about what I wanted versus just making a sales. Everyone was friendly, helpful and not typical pushy car sales. Thanks!
Easy to make an appointment. Prompt service was efficient and courteous. They kept me appraised during the service. The offered a discount on the oil change.
Car lit up like a Christmas tree. Marvin at FWB Subaru/VW got me in the next morning. Talked me through potential issues and go the work done by that afternoon. Glad I purchase mt CC there and, over the last 5 years, service has been great. My next car will come from there too! Thanks!!
Rickey really made the effort to make sure that I had a good buying experience and was transparent throughout the process. Even though I walked out with a different car than I came to the dealership for, I'm confident that it meets my requirements.
I take my car in once a year for oil change and miscellaneous services. Without exception the service has been professionally handled and in a very efficient way. I owned a BMW for 15 years and their service sucked.
Marvin arranged for needed parts to be available so when I brought my car in repair could be done quickly without delay waiting for the parts. Previously I used an another Volkswagon service department (since 2010). With this repair I was unable to even speak with the service department before scheduling repair. Marvin was incredibly helpful. He explained repair needed gave projected cost scheduled appointment and even had parts available. I am a widow with one vehicle. I can't begin to express how helpful is was to not have to be without a car waiting for parts. The entire team ...
Everyone worked with our crazy schedule & made it an easy process & closing! Internet, over phone & in person! Second car purchased, second completely enjoyable car buying experience!
My VW Atlas, which was purchased at this dealership, (Tony, you were awesome) has reached its first 10,000 miles. The dealership has been great with taking care of it and addressing questions. They are polite and professional. Matt is very nice and helpful.
Everything went perfect. Arrived for appointment and everything was done within the time promised. Work done first class. Waiting time for completion was right on as promised.
I was able to check the car in very fast and the headlight installation was completed and the advisor had me checked out about 20 minutes.
Although fixing a car is expensive and not fun, everyone I came into contact with was exceptional! Customer service can make or break the experience and these folks know what’s up! Thanks!
I drive extra miles to purchase and service my vehicle because the people at Lee at FWB are fair and honest. They gave me the best deal and provide great service. I am physically closer to Anderson in Pensacola but will not use them after having to make four visits to solve one repair need. I do not like my car to be in the shop so I expect problems to be resolved. I can count on Lee’s in Fort Walton Beach to do that and I did not feel cheated during my purchase. When I told them they ...
Had battery replaced. Wonderful service Marvin was very professional and showed concern for my needs From initial phone call to when service was completed everything was explained in detail. Marvin came to me twice st dealership to keep me informed of service being done.
I had a 7:30am appointment and showed up at 7:22. They took me right in and had me out of there by 8am. Great service and very friendly. I can bring my car to a very close Goodyear for service but I drive 25 minutes to this dealer because of their friendly service.
Service department took my car in even though I didn’t have an appointment. They worked on it as quickly as possible, we just had to wait for a battery, which I think the dealership should of had one in the stock.
Matt met all timelines. He double checked the work I requested to be accomplished and told me when the work would be complete. Additionally since it would take 8 hours he offered a rental car.
Have had good experience with sales and service both. I purchased my outback last year and have been completely satisfied with the staff there. Step one gave me a good car buying experience!
Everyone was very thorough and professional. Was in and out in less time than expected. They even checked out a leak for me and fixed a loose drain plug at no cost! They were very personable and sweet.
We had a recall on our car, so I called to make an appointment. It was easy to schedule. I had to change the scheduled time a few days later, due to a conflict and the dealership was helpful and friendly when I made this change. They were helpful when I dropped the car off and when I picked it up. The recall work was done within the time they told me it was done. So...it was very good service. Thank you!
Very professional and detail focused. Easy to schedule and expeditious service. Small but clean waiting area. Somewhat congested parking area but overall a great experience. Will continue to use this dealership.
AC recharged, oil changed and numerous indicator lights diagnosed. Clear communication from Matt helped to provide information in order for me to know my car’s requirements for repair. AC blows cold now.
Great and friendly service given on an oil change, thank you!!! They were able to fit me in without an appointment during a busy day.
Great job,done right and quickly! Good communication from all service personnel! Care taking to make sure car was kept clean,keep up the good P.R.
Very courteous and informative sales person and staff.We are very happy with the car (Subaru) we purchase. Very nice car with awesome features. Love it.
This is the second vehicle I have purchased from them. Fast-working, ethical team who are great to work with. Tony in Sales and Ryan in finance were my associates.
Friendly staff, very professional and thorough assessing and resolving issues. Timely maintenance and repairs so you don’t wait too long. My local dealership doesn’t compare.and why I drive 60 miles just for the great service here!
Friendly and efficient, the employees in the service department are top rated. Thanks to all who made this experience a positive one, we will definitely refer friends.
That’s right. The people at this dealership are awesome! I took my car for an oil change to Goodyear and they told me I needed a new alternator and a belt. I called the dealership to see if what they told me made sense bc it didn’t to me and the service guy Jeff confirmed my suspicion. So I went to the dealership and found that my car needed two belts due to age and dry rot. So they replaced them but there was nothing wrong with my alternator. I am a skeptical person but these guys earned ...
Great customer service from vehicle review test and explanation of vehicle capabilities. Nice dealership and great people to work with. My experience was very pleasurable by working with 🎆Richard, Jay and Kim
Came in from out of town and had a great experience in purchasing a used car from Jeff West and his great team (Marlene and Maria). Jeff and his team ensured that I got to the dealership from the airport and the car was detailed and ready to go. Jeff was upfront about price and the condition of the car sending me the Carfax report and additional photos of the car. I could not be happier. If I lived in Fort Walton Beach and wanted a new or used car, I wouldn't hesitate to call on Jeff and his ...
Loved the experience I had here with salesman Jeff West. Very knowledgeable about the car and it’s features, worked diligently to keep me happy with the terms, and provided excellent customer service. I would highly recommend Jeff West! Go see him when you need a car!
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